Business Process Management (BPM) Overview

What is Business Process Management?

“Business Process Management” (BPM) is a disciplined approach to identify, design, execute, document, measure, monitor, and control both automated and non-automated business processes to achieve consistent, targeted results aligned with an organization’s strategic goals. BPM enables an enterprise to align its business processes to its business strategy, leading to effective overall company performance through improvements of specific work activities either within a specific department, across the enterprise, or between organizations.

Source: ABPMP BPM CBOK Version 2.0

Core Concepts of Business Process Management

  • BPM is a management discipline and a set of enabling technologies
  • BPM addresses end-to-end work and distinguishes between sets of sub-processes, tasks, activities and functions
  • BPM is a continuous, ongoing set of processes focused on managing an organization’s business processes
  • BPM includes the modeling, analysis, design and measurement of an organization’s business processes
  • BPM requires a significant organizational commitment, often introducing new roles, responsibilities, and structures to traditional functionally-oriented organizations
  • BPM is a technology enabled with tools for visual modeling, simulation, automation, integration, control and monitoring of business processes and the information systems which support these processes

Source: ABPMP BPM CBOK Version 2.0

Business Case for BPM

  • Achieve large savings by reducing rework and returns, which increases customer satisfaction
  • Improve productivity and work satisfaction by eliminating confusing and ineffective processes, and focusing resources on high value processes
  • Improve the level of teamwork through the use of cross-functional teams to document and improve processes
  • Capturing currently implicit knowledge, improved knowledge transfer throughout the organization and to new hires.
  • Increase safety and health of the workforce, improve compliance with internal policies and external regulations.
  • Establish an information base that enhances the ability or workers to address day-to-day problems that arise
  • Establish a framework for identifying and analyzing options for improving the organization’s methods and technologies

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