Question: What are the characteristics of a High Performance Organization and how do we measure them?


Characteristics of a High Performance Organization

In today’s competitive marketplace, a High Performance Organization is one that uses the full potential of its knowledge workers. Examples of these characteristics are as follows:

Characteristics of a Knowledge-Based Organization based on OLC’s experience

  • Leadership by example
  • Shared vision
  • Open communication (both directions)
  • All pertinent information is shared
  • Learning from other “best in class” organizations
  • Environment of creativity; not conformance
  • Risk-taking respected and supported
  • Most decisions are made by those closest to the work
  • Mutual trust and understanding
  • A feeling of pride in being a company employee
  • Team mentality, strong commitment to team goals
  • Mutual ownership of bottom-line performance
  • Belief that change is normal

Characteristics of the New Workplace identified by U.S. Labor and Commerce Dept.

  • Workers are empowered with the knowledge and skills for all facets of work processes and business goals and actively participate in organizational decisions.
  • Work is organized into self-managing units whose job boundaries cut across traditional organizational lines. Supervisors act as mentors.
  • Work requires creative thinking, self-motivation and academic basics.
  • Workers are viewed as assets. Corporate culture is flexible and supportive when it comes to the needs of workers.

Assessing HPO Characteristics

Assessing High Performance Organization Characteristics-The Assessment of We refer to as “Human Effectiveness Skills” Provides valuable information on organizational characteristics that enable the achievement of High-Performance.



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