OLC Process Improvement Steps

Step 1:Select improvement area and approach, establish shared vision

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Step 1: Select improvement area and approach, establish shared vision
  • Prioritizing improvement areas within the company
  • Selecting the improvement approach
  • Developing a shared vision for the effort
  • To build a positive relationship with the leadership team members who are stakeholders of the project
  • To provide the leadership with an understanding of the process involved and the potential benefits from undertaking a process improvement project, and of the roles they can play in supporting the project’s objectives
  • To gain agreement between project stakeholders on the specific area on which process improvement will be focused and approach to be followed
  • To provide clear documentation of a shared vision
  • Documentation of value drivers for the project, linked to organizational strategy
  • Improvement approach to be used
  • Shared vision among management team for the effort
  • 1.1 Organizational Excellence Model

    1.2 Establishing a Participative Learning Environment

    1.3 Process Improvement: What Works and What Doesn’t

    1.4 The Politics of Improvement

    1.5 Process Improvement: Why Do It?

    1.6 Process Improvement Options: Selecting the Process to be Improved and the Improvement Approach

    1.7 Developing a Shared Vision

    1.7.1 “The Power of Vision (Video Notes)

    1.8 “The Business of Paradigms” Video

    1.8.1 Paradigms of the Heart and Mind

    Step 2:Establish project team and develop project plan

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    Step 2: Establish project team and develop project plan
  • Establishing project team
  • Developing teamwork among team members
  • Developing a project plan (process of PI and the learning cycle)
  • To identify the specific people who will work on the project and clarify the roles they play
  • To ensure that the project team has the knowledge and skills necessary to perform project tasks
  • To develop basic level of teamwork among team members
  • To provide the project team with a shared vision of the project purpose and approach
  • To establish a foundation for preparing a project plan
  • To prepare a project plan with sufficient detail so as to provide the foundation for initiating project activities
  • Continuing documentation of teamwork tools and areas for improvement
  • A charter for the improvement project that includes:
    - Project purpose
    - Roles & responsibilities
    - Project plan
  • 2.1 Establishing Improvement Teams

    2.2 Teamwork Tools

    2.2.1 Team Roles

    2.2.2 Social Style Survey

    2.2.3 Personal Style Inventory

    2.2.4 Hill of Influence

    2.2.5 Team Meeting Survey

    2.2.6 Index of Learning Styles

    2.3 Personal Style, Perceptions, and Communication

    2.4 Developing a Project Plan

    2.5 The Improvement Cycle

    2.6 The Process of Process Improvement

    Step 3:Create a Systems Diagram

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    Step 3: Create a Systems Diagram
  • Understanding systems thinking
  • Developing a systems diagram
  • To develop a basic understanding of the principles of systems thinking
  • To provide a comprehensive understanding of the boundaries of the process
  • To clarify suppliers/inputs and outputs/customers
  • A systems diagram that defines the boundaries of the process to be improved
  • 3.1 Deming and Systems Thinking including The Red Bead Experiment (Demonstration)

    3.2 Process Basics

    3.3 Developing Systems Diagrams

    3.3.1 Deming Video Segment

    Step 4:Develop a flow chart and process description

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    Step 4: Develop a flow chart and process description
  • Flow charting
  • Developing process descriptions
  • To get agreement on the specific results the process is required to achieve, the activities involved, and the relationships among the activities
  • A flowchart of the process to be improved
  • A description of the process to be improved, including specific tasks, outputs, internal customers
  • 4.1 Developing Flow Charts

    4.2 Process Descriptions

    Step 5:Identify process problems and quick fixes

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    Step 5: Identify process problems and quick fixes
  • Identifying improvement areas within the process
  • Identifying quick fixes
  • To gain understanding of the process or sub-process area where the problems exist and the specific process problems to be improved
  • To identify “quick fixes” – areas where “easy wins” are possible
  • A sub-process flow chart
  • A list of improvement opportunities
  • Prioritization of improvement opportunities
  • Improvement opportunities linked to sub-process
  • List of quick fixes
  • 5.1 Process Improvement Basics

    5.2 Identifying Process Problems and Quick Fixes

    Step 6:Establish and collect process measures

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    Step 6: Establish and collect process measures
  • Developing process measures
  • Linking process to be improved to organizational performance
  • Collecting performance measures
  • To develop a process measurement system, if needed
  • To document the “as is” performance of the process to be improved
  • To understand how the process links to the rest of the organization through a network of processes
  • To document the organizational performance measures impacted by the selected process
  • Improved process measurement system
  • Measures of the “as is” process
  • Process network diagram
  • Performance measures
  • Documentation of link between performance measures and process measures
  • 6.1 Establishing Process Measures and Collecting Data

    6.2 Human Efficiency Equation

    6.3 Process Networks

    6.4 Establishing/Collecting Performance Measures and Linking to the Process

    Step 7:Prioritize process problems and link to process

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    Step 7: Prioritize process problems and link to process
  • Developing Pareto charts
  • Prioritizing problems
  • Linking problems to process steps
  • To identify high priority problem areas in which improvement efforts will be focused
  • To identify the locations of these problems within the process
  • Pareto chart of problems
  • List of priority improvement areas to be analyzed further
  • Documentation of the link problems and the process steps where they occur
  • 7.1 Prioritizing Problems and Linking to the Flow Chart

    7.2 Using Pareto Charts to Prioritize Problems

    Step 8:Analyze root causes of process problems

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    Step 8: Analyze root causes of process problems
  • Analyzing root causes of issues influencing performance
  • Identifying and understanding “people” roots
  • To identify the root causes of process problems
  • To understand the difference between technical and “people” root causes
  • List of primary root causes influencing performance in the area being studied
  • Categorization of technical and “people” roots
  • Understanding of the people issues influencing performance
  • 8.1 Finding Solutions to Problems and Creating Improvement Plans

    8.2 Analyzing Root Causes of Process Problems

    8.3 Categorizing Root Causes

    8.4 Factors Influencing Performance

    Step 9:Identify and prioritize possible improvements

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    Step 9: Identify and prioritize possible improvements
  • Benchmarking
  • Using the Quality Function Deployment (QFD) tool to categorize improvements
  • Performing cost-benefit analysis
  • To prioritize the technical root causes of process problems
  • List of potential recommended improvements
  • Benchmarking comparison of “as is” process compared to that of other organization(s)
  • Cost-benefit information for potential improvements
  • 9.1 Using the House of Quality to Analyze Root Causes

    9.2 Benchmarking: A Process-Based Approach

    9.3 Performing Cost-Benefit Analysis

    Step 10:Plan for implementing improvements

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    Step 10: Plan for implementing improvements
  • Developing improvement recommendations
  • Planning improvements
  • To develop recommendations for improvement
  • To establish improvement plans
  • Improvement recommendations supported by cost-benefit information
  • 10.1 Developing Improvement Recommendations

    10.2 Planning Improvements

    10.3 Tracking Improvements

    10.4 Process of Process Improvement Revisited

    Step 11:Implement improvements

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    Step 11: Implement improvements
  • Implementing improvements
  • Documenting results achieved
  • Developing continuous improvement capability/focus
  • Implementing SPC
  • To improve the process
  • To develop continuous improvement plans
  • Improved process
  • Understanding of continuous improvement activities
  • SPC system in place, and SPC documentation ongoing
  • 11.1 Implementing Improvements and Starting on Continuous Improvement

    11.2 Overview of Statistical Process Control (SPC)

    11.3 The Improvement Cycle and Dynamic Planning