Organizational Capabilities


More and more it is being recognized that people skills are a critical capability influencing the level of performance, innovation and employee engagement.

Historically, emphasis has been on building the specialized, technical and professional skills needed to perform the tasks associated with meeting customers' needs. In today's rapidly changing marketplace, organizations also need excellence in the people skills needed to facilitate organizational learning and to fully utilizing the potential of organizational members.

OLC has developed, tested and validated a methodology for measuring an organization's capability in critical people skills OLC calls "The Organizational Capabilities Model."

The Organizational Capabilities Model